With the introduction of new innovations, many businesses are now relying on applications to communicate or create useful content. These applications have become an integral part of many industries like financial service, as they help manage internal and consumer-related operations much more effectively. However, as a lot of new applications are being introduced it can become difficult to ensure the safety, security and stability of each application.
This is one of the reasons that businesses are gradually integrating Application Management Services (AMS) with IFS 10. AMS is used by businesses to outsource a task or support. The outsourced services are specialized in the maintenance and monitoring for a company. AMS helps businesses to ensure that important tasks like bug-fixes or minor enhancements of the applications are assigned to another company that has the required skills and expertise to carry out the task.
IFS Applications 10 provides many additional services that can allow businesses to take complete advantage of AMS. Some of them are as follows:
1. The 1st line support desk feature provided by the IFS application is an additional service that falls under AMS. It is linked to the feature where the re-creation of the content or the licensed software is needed in case of any errors. The service is designed in accordance with the routine of customers and utilizes all the customer tools to enhance the end-user support overall.
2. The IFS Applications being used by the company will assist in the installation of new updates, bug fixes and it will also add new custom objects according to the finalized schedule by the company. The installation process is released and carried out within the test and production environment. It helps companies eliminate the need to go over updates repeatedly.
3. It is very important to check the health of your systems which include monitoring databases; database growth, memory, objects in a database, rebuilds and the validation of indexes. AMS might help companies by providing them with an effective yet workable action plan that can help them solve the problems that they are facing.
4. IFS Applications provide businesses with a Single Point of Contact (SPOC). The SPOC has a deep knowledge and understanding of every business, thus it can provide businesses with workable solutions, benefits and the impact that the solution is going to have on the business. It will explain how the current functionality can be best utilized and what elements are needed by the company to utilize the new features that are a part of the new update.
Wondering how Application Management Services can help your business get the most out of IFS? Give us a call today! ProV is a premier IFS Managed Services Provider and can help organizations of all sizes with their IFS implementations, upgrades and support. Ready to take the plunge? Request a free consultation.
