How to Significantly Improve Performance Management with ITOM

Nov 16, 2018

Picture the ideal IT environment for your company. One where customers and employers can access all of their services and infrastructure at any time. In the ideal world, downtimes are rare. When downtimes do occur, they are resolved rapidly. Issues are automatically routed to the designated problem solver. Proactive management and real-time analytics swiftly identify issues before they turn into outages. Wouldn’t that be just what you need to elevate your service experience?

This is why many businesses like yours are turning to modern IT operations management (ITOM) tools like ServiceNow. ITOM rapidly increases availability, visibility and agility of your IT environment. Here, we share a few tips on how you can improve your business performance through efficient ITOM expertise.

Tip 1) Build A Framework To Increase Availability

 If your organization faces availability issues (like many others), you need to sort it out. ITOM solutions allow you to build a framework for success by answering key questions like:

  • Can you establish the root cause of failures?
  • Can you assign events based on priority to the right team members?
  • Do you have a dynamic resource base that keeps a record of critical alerts, incidents, and service history?
  • Automated ITOM tools can help you accomplish all of the above, and more.

 

Tip 2) Learn To Identify Critical Events

 In order to operate an efficient IT environment today, you need to automate as many events as possible by reducing them to some manageable, actionable incidents. Focusing on high-priority issues not only increases availability, but also reduces costs associated with downtime. ITOM solutions that come equipped with a dynamic Configuration Management Database (CMDB) help

you automate by creating incident records, change records, etc. and mapping them to their respective business services.

Tip 3) Learn To Consolidate Data

 Does your company use several monitoring tools to check on your services and infrastructure? If so, your information runs the risk of running in silos. Managing hundreds or thousands of events each day can be challenging. As your business grows, you might find yourself loosing data of critical events, flooded with repeat notifications, decreasing service quality, employee happiness, and ultimately losing customers. Modern IT operations management allows you to merge and sort all event-related data in order of priority, to ensure no data falls down the cracks, ever.

Tip 4) Learn To Track Your KPIs

 You can’t measure the success of your ITOM program, if you haven’t established key performance indicators (KPIs) to measure against. Although, your KPIs might vary according to the industry you work in, some common ones include: mean time to recovery (MTTR), establishing prevention strategies, availability increase or decrease, etc.

If you’re looking to invest in a new solution, download our FREE ITOM BUYER’S GUIDE below that helps you find the best ITOM solution for your business. ProV International Inc. are preferred partners for ServiceNow products. Our complete IT Operations Management solutions help global businesses increase visibility into their infrastructure and services, prevent service outages, and optimize organizational agility. We provide dedicated services for:

  • Discovery
  • Orchestration
  • Service Mapping
  • Event Management
  • Operational Intelligence
  • Cloud Management, and more that let you extract the most from your ServiceNow license.

To learn more about our full range of services, drop a comment below, or contact us today.

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Topics: ITOM, itom implementation, servicenow itom, what is itom, itom providers