Traditional ‘break-fix’ models to IT operations management relied on calling a technician to fix an issue as and when it occurred. That model, simply doesn’t fly today anymore. Downtimes, outages, and bottlenecks cost too much, damage your reputation, and most importantly results in a negative experience for your customers that can be fatal for your business.
For modern businesses, IT lies at the heart of their successful operations. This is because, businesses today need to dynamic and agile and respond to unplanned events without interrupting service quality or customer satisfaction. To achieve this, you need high-performance, high-availability resources available to you at all times. This is why CIOs turn to ITOM solutions for their business.
IT operations management (ITOM) solutions use huge volumes of data and analytics to enable effective management of your IT resources by keeping up service levels, optimizing each service process for maximum efficiency, and reducing overall IT costs. ServiceNow, a leading cloud computing giant, provides one of the best ITOM solutions in the market today. Why? Here’s why.
Why ServiceNow for ITOM?
Leveraging the ServiceNow platform, ServiceNow ITOM gives you complete control over your IT resources, either on-premises or in the cloud. ServiceNow ITOM comes with a comprehensive integrated set of features that combines ServiceNow IT Service Management (ITSM) too.
Working together. the solution helps you rapidly identify and fix service degradations and outages, resolve issues, automate processes, and keep cloud expenses in check through constant optimizations. By collecting data from critical incidents as and when they occur, finding their root cause before resolving them, you also build a future pathway for even easier resolutions or successfully eradicate a problem entirely.
How Does ServiceNow Optimize IT?
- ServiceNow ITOM helps stop service outages before they begin by obtaining real-time visibility into your enterprise infrastructure and service delivery processes. ServiceNow’s dedicated Event Management feature with its ‘service-aware’ CMDB and IT service management (ITSM) methodologies easily integrates with other third-party monitoring tools like Splunk, SolarWinds, etc.
- ServiceNow ITOM automatically analyzes incoming events for duplication or correlation that significantly reduces ‘noise’ of incidents when they reach the support teams. Using powerful AI, ServiceNow ITOM can also intelligently route incidents to the right support staff.
- A unified dashboard shows you the health of each business process within the environment, and are also color-coded for easy understanding.
- Service Mapping takes the visual representation a step further by showing correlations between services, devices, or applications. This eliminates any possibilities of blind spots for problem areas, and also helps you get to the root cause of issues faster.
How Much Can ServiceNow Actually Save You On Cost?
According to a Forresster study on the Total Economic Impact (TEI) and potential return on investment (ROI) for enterprises using ServiceNow IT service management (ITSM) and IT operations management (ITOM) solutions:
- ServiceNow improved IT productivity of surveyed organizations resulting in $9.7 million in savings through optimizing service desk and IT back-office operations
- Surveyed organizations experienced infrastructure cost savings of more $4.1 million over 3-years using ServiceNow when compared with legacy systems
- Automation-enabled efficient ServiceNow services saved companies $3 million by reducing human errors
- Organizations using ServiceNow experienced reduced downtime and service outages, and much decreased major incident management that helped save them $3 million
Still need more reason to switch to ServiceNow? We at ProV, are proud partners of ServiceNow products and provide dedicated services that ensure a smooth roll-out, implementation, change management, training, adoption, and everything in between for your software investment. Using our proven methodologies, you get the fastest ROI possible. We let you leave the technology bit to us, so you can focus better on growing your core business.
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