According to a global CHRO survey by Oxford Economics and ServiceNow, companies that used technology to improve the employee experience were found to have the highest employee satisfaction and retention rates. Around 57% of over 500 CHRO surveyed in the report said they view HR as a primary driver of digital transformation that enables better employee experiences and helps them overcome other challenges like budget, time, and talent acquisition.
The Need for Employee Experience Software
Consumer technology has come a long way from the advent of the internet till now. Immense popularity of applications like ride-sharing apps like Uber and Lyft, or e-commerce sites like Amazon have changed the expectations humans have from technology in making their life easier. These consumers are your employees. As such, when these GenX or millennial demographic ventures into a workplace, they expect the same user experience from their enterprise software.
Software like ServiceNow human resources software help you get more productivity from your employees, while also meeting the demands of a modern workforce that makes it seamless for employees to get the services they need.
How Does ServiceNow Help You Improve Employee Experience?
The ServiceNow Now platform provides a robust foundation for additional services that help you deliver seamless, consumer-style employee experiences through ServiceNow HR service delivery and ServiceNow ITSM. ServiceNow’s native platform intelligence helps you predict, prioritize, and proactively manage your workflows according to your requirements across various systems and multiple departments.
1) Automated Workflows
ServiceNow allows you to pick from either of these 3 workflows to optimize the employee experience.
1) IT Workflows
IT workflows help you provide high-performance business services with optimum visibility into all workflows, processes, and AIOps. These in turn help you provide faster response time for security violations, incidents, or other vulnerabilities.
2) Employee Workflows
Employee workflows helps you reimagine ways of delivering a seamless employee experience through dedicated workflows spanning across siloed systems and departments.
3) Customer Workflows
Dedicated customer workflows, much like dedicated employee workflows help you provide proactive services from issue creation to resolution that elevate user experiences.
2) Seamless Experiences
On top creating automated workflows, pre-built or customized the Now platform helps you gain new levels productivity and satisfaction through intuitive mobile experiences, just like consumer apps. Automation of repetitive work through chatbots and machine learning coupled with actionable insights from performance analytics into enterprise-wide operations further add to a seamless experience.
3) Enterprise-wide Integrations
ServiceNow eases enterprise-wide integrations that helps deliver intuitive internal and external services and connects all departments on a single system of record.
Ready to start consumerizing your employee experience with ServiceNow? Give us a call at ProV.
ProV are partners with ServiceNow for their products and services and offer a wide range of world-class services that help manage your employees, productivity and compliances better so you get the most out of your software investment each time. To get started on your effective employee experience optimization journey, take our FREE Consultation today!
