How ServiceNow helps a Facilities Management Department
If you are in the facilities management department of your organization, you're no stranger to the extensive procedures and standards required to manage everything from construction projects to janitorial services. ServiceNow, an enterprise cloud computing platform that provides software-as-a-service (SaaS) business applications, including customer relationship management, human resource management, and customer service collaboration, can help facilities managers streamline everyday tasks and better serve their organization by centralizing access to information about processes, people and resources on one comprehensive dashboard. Here are a few ways ServiceNow does this.
Faster Equipment Replacement
The finance team is more productive because they can use Service-now's platform to handle all the real-time data and information they need to do their job. For example, when equipment needs to be replaced, it's much faster to submit the purchase order through the system, eliminating most of the paperwork necessary and ensuring that everybody has all the correct information. The user experience within ServiceNow is an important consideration for any industry, including FMS. Workplace delivery is being utilized to make it easier for workers across different departments unfamiliar with computers, in general, to operate Service-now.
Reduced Response Time
Employees get frustrated when they have to wait on hold for hours to reach your company's contact center, so deploying help desk software can do wonders for employee morale. One such software is ServiceNow, which takes the pain out of troubleshooting and offers proactive service, IT requests, and a help desk at its fingertips. Plus, with Workplace-delivery, employees can make changes in real-time, no matter where they are. With the help of advanced workflow, tools like ServiceNow give your business the competitive edge it needs to stand apart from its competitors.
Improved Maintenance Forecasting
Forecasting is the backbone of FM. Without it, departments would be overwhelmed with unexpected expenses, leading to idle resources and costs that could be controlled more easily. The same could happen with Quality Management or Budget Forecasting--the automated tasking system in Workplace-delivery (WPd) enables you to deliver real-time reports that are updated with current data.
Better Reporting Capabilities
The Case Management screen, for example, is pre-populated with the most common incidents that arise in the work of an FM department, like replacing HVAC Units and Meter Outages. As authorized users click on these cases to explore more details or take action, they can add additional comments, tags, and attachments as needed. The list view makes it easy to identify trends such as equipment failure rates or open unassigned cases without scrolling through the entire case detail list.
