How ProV is Driving Business Innovation for facilities management companies through ServiceNow
ProV has used its implementation of ServiceNow to drive business innovation that has helped build its brand and ensure that it stays ahead of its competitors. The capabilities it provides are key to maintaining client satisfaction and ensuring that clients enjoy peace of mind and consistent service delivery.
ProV’s solutions have helped numerous organizations maintain consistent service delivery while improving both internal and external communications through ServiceNow, which has been crucial to their growth as an organization and their ability to scale up quickly with minimal investment in resources. Here are 5 ways ProV is driving business innovation for facilities management companies through ServiceNow.
Data Flow & Automation
The sheer amount of time and effort that goes into manually performing facility services, such as fire alarm monitoring or building management, on paper can be daunting. Technology should help to make our lives easier; however, it is important to choose solutions that can easily integrate with existing business processes – there is no point in automating tasks if you still have to manually collect data each month and input it into multiple reports! One cloud-based platform that helps businesses seamlessly connect IT with service operations is ServiceNow.
Customisation
Along with an incredible level of automation, a key benefit of using ServiceNow to manage service desk tickets, activities and operations is that it can be completely customised. This means you can have any module or application on any system from one place without impacting service delivery or being required to spend huge amounts of time and money re-training your staff. This opens up enormous potential for innovation as we see greater levels of flexibility in what technology can deliver and where it sits within a business’s services.
Asset Management
Over time, businesses end up accumulating a lot of equipment and physical assets they often have no idea what to do with. The problem is that businesses don’t value their own assets appropriately, nor do they accurately identify those that are most important to their specific business operations and should therefore be preserved (and potentially repaired) from damage or theft in light of their cost and useful life left. Proper asset management helps both maximize profits on existing equipment investments and reduce unnecessary spending on new purchases by identifying opportunities to reuse equipment before it is too late.
New Customer Services
Provide customer services gets a boost by integrating it with your IT solutions. When your business uses both, you can help keep service levels high and make sure IT departments have time to focus on more complex projects than simply responding to tickets and emails. This helps increase employee efficiency while keeping customers happy—because they are only ever interacting with one department, rather than bouncing between several systems and people. A streamlined experience also saves money because employees won’t be wasting time waiting on others or juggling multiple projects at once; meanwhile, overall costs are kept down as you no longer need an entire division dedicated to these core services.
Conclusion
ProV is driving business innovation for facility management companies by helping them get control of their business processes and leveraging data from a single platform to drive better decision making within their organizations. The real question is, how can your company’s facilities management department leverage technology to drive more efficiency? It all starts with identifying where your organization can benefit from automation and then working with a trusted partner like ProV to help bring that change together.
