How IFS Applications Helps You Improve Customer Satisfaction Ratings

Mar 18, 2020

One thing that can make a business successful is customer satisfaction. If customers are not satisfied with the way a business works or with the quality of its products then they will likely look for alternatives. 

Customers are no longer primarily driven by brand loyalty. The thing that motivates them to purchase a product is the amount of customer satisfaction they receive. The best way to manage customer service for a greater level of customer satisfaction is to use IFS Applications as it is designed specifically to manage different operations. Here are some of the ways that IFS Applications can improve customer satisfaction:

  1. IFS' CRM is dedicated entirely to the customers that a particular business has. It is a framework that helps create end-to-end visibility which helps enhance the level of customer satisfaction achieved. The back and front office processes of a company can be integrated together to achieve a positive and profitable balance between the two.

  2. IFS' Dynamic Scheduling, also known as IFS Call and Case Management, helps with the optimization of a mobile workforce thanks to dynamic scheduling. The use of this feature will improve the customer service experience considerably. Various companies may notice that company-wide productivity improve as well.
      
  3. The most useful feature is IFS Sales Configurator. It is mostly used by the marketing or the sales department as they need to have accurate and updatedinformation regarding their customers. The feature can be used to navigate through different products or learn about the new products that are being introduced to the market. Companies can get an accurate forecast that can be used to make future predictions regarding the project and its requirements.  
  4. IFS has many different modules that can be used to integrate different parts of an organization.
    The departments that can be integrated are as follows:  
  1. IFS Financials 
  2. IFS Sales and Service 
  3. IFS Maintenance 
  4. IFS Projects  
  5. IFS Supply Chain  
  6. IFS Business Enablers 
  7. IFS Human Capital Management etc.  

 We believe that IFS offers the best application suite for improving customer satisfaction. The data collected is housed in one place, which makes it easier for employees to analyze various aspects collectively. It boosts productivity and work efficiency significantly with automation and innovative solutions. 

Contact us to find out if IFS is right for you!

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Topics: IFS, ifs upgrades, IFS Support, IFS Apps, IFS Apps 10, Customer Satisfaction