Think about the way your business works. To get something done, do you have to go through a sequence of events? Do you have to get approval from one department, wait for the next department to get their hands on it, route through another department, escalate to another, and so on? This can quickly get tiring for your employees. It also massively undermines your operational efficiency, and leads to lower profitability.
For many business owners, they learn this lesson the hard way. However, you can save yourself the trouble and embarrassment of providing sub-par service delivery by investing in the correct technologies to automate processes. As your business grows and changes, it will become more complex, involve more people, and your data will become increasingly siloed. To maintain control, minimize risk, and improve profit margins, you need to create a sustainable framework where these processes can be monitored, evaluated, and improved. The ServiceNow tool for example, can help your business process automation efforts based on the ITIL framework through IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) features and much more.
Here are 5 ways the right technology partner for process automation can improve your business.
1) Integrations
Many SMEs tend to use separate systems for various functions and it can quickly become cumbersome. Automation tools like ServiceNow can automate and optimize various processes like help desks with the help of the ServiceNow ticketing service. However, where ServiceNow differs is it can easily integrate with other business functions like HR and on-boarding, ITOM, CSM, CRM, Service Mapping and Asset Management giving your entire staff a single point of contact and a universal dashboard that shows you the status of each process or request.
2) Continual Process Improvements
Aligning people, processes, and data in a single place is only part of the battle. Utilizing universal best practice frameworks, ServiceNow can help you continuously improve your business processes even after they have been implemented. This means business owners can consistently receive improvement feedback through context-rich data from customers or employees and configure and optimize KPIs accordingly.
3) Improving Service Quality
Creating customized reports for business metrics can be incredibly complex and time-consuming if done manually. It is also prone to human errors. But with ServiceNow, you can automate data generation from various departments to give you better insight into your processes. Optimized processes working at full efficiency help you provide better customer service which results in happier clients and more business.
4) Increased Employee Productivity
Waiting for approvals and request fulfillments not only causes delays in your service delivery but is also incredibly frustrating for your own employees. ServiceNow uses workflow automation techniques to automate routine tasks and drastically reduces response times. When your employees are not pre-occupied with mundane tasks, they can focus on improving your core business and better serve your clients.
5) Generating Higher ROI
Every software implemented across a business, has a few metrics that need to be tracked in order to calculate its return on investment. What you don’t want to see is software that is plagued with errors, complicated to use, and has inadequate support when something breaks down. ServiceNow and its global pool of partners provide top-notch analytics, 24/7/365 assistance, a knowledge base, an online community of users and much more that allow you to get the most out of your software investment.
Think you’re ready to take the process automation leap? ProV is a one-stop-shop for ServiceNow products and service offerings. We provide customized methodologies that drastically cut down on your rollout, maintenance, and downtimes. We aim to streamline and manage your services through the ServiceNow tool to provide a higher ROI from your ServiceNow license. Want to learn more? Request our FREE consultation today.
