Common Facilities Management Challenges and How to Solve Them with ServiceNow
Facilities management is a complex process, with many moving parts and difficult-to-manage processes. However, with ServiceNow's comprehensive facilities management software, organizations can overcome these five common challenges and more easily achieve the efficient facilities management they need to thrive. Discover how ServiceNow empowers organizations to succeed in critical areas of their facilities management programs.
- Managing Multiple Sites and Locations
ServiceNow's Work Order Manager module can help your team streamline the process of managing multiple sites. When work orders are grouped by location or area, your staff can track related work on one screen. For example, when a team member submits a work order for an HVAC issue at their office building in Boise, they can get an update on any other sites experiencing that same issue. This allows you to quickly manage repairs in person or remotely from one screen. With Work Order Manager, you can even assign tickets to each site manager and automatically notify them if a customer calls with questions about the service request.
- Automating Records & Data Across Platforms
Facilities managers use their best judgment to maintain the organization's physical space, ensuring it is always clean, safe, efficient, and adequately maintained. When accidents happen, or natural disasters strike without warning, these leaders need the ability to rely on a comprehensive set of technologies that will help them tackle any challenge from anywhere. This is where service management software can be a game changer. ServiceNow has been an excellent time-saver for companies which had traditionally relied on custom spreadsheets and tried-and-true pen-and-paper methods to manage requests for damages incurred by parcels in transit.
- Finding Reliable Contractors
Many facilities managers are finding it increasingly difficult to find quality contractors who can offer the necessary equipment and workforce. The labor pool is shrinking, while technological advancements in skilled trades reduce the time spent training new employees. Consequently, facilities managers who have relied on contractors for ongoing work must be more discerning in identifying qualified candidates who meet their organization's needs and align with their budget.
To do this effectively, facilities managers need to think outside the box. Rather than looking for a contractor specializing in all aspects of their job, they can explore ways to utilize one type of contractor for another kind of need or acquire reliable vendors from various areas who can provide precisely what they require when they require it most—on an as-needed basis.
- Keeping Everyone Up-to-Date & Informed
One of the most critical tasks for facilities managers is to make sure all employees are up-to-date on which services the company needs, when, who should provide them, how often they should be performed, what else might happen as a result of their work, and how to recognize when a problem is occurring. This can be accomplished by creating comprehensive caretaking checklists detailing everything a custodian or other caretaker should do at each location every time they visit. Any time there is a change to any of these services or due dates, this checklist must be updated, so everyone stays on the same page. Using a service like ServiceNow allows managers to create and publish these checklists right within the app quickly.
Are you ready to learn more about how ServiceNow helps solve facilities management challenges? Contact us today!
