The path to digital transformation and reform in businesses can be quite a steep one with a lot of processes to navigate and a lot of management issues to tackle. As much as Information Technology is the future of profitable businesses, there is a need to be equipped with good IT management tools. These tools offer various features ranging from self-help to automation services and collaboration. Asset Management, including software and endpoint management, is also a vital feature of these tools. It is crucial that the tools you utilize for your IT management are adequate and able to meet the needs of your business in a cost-effective manner. In this piece, we give a brief review about Cherwell making a comparison with IFS Assyst.
What is Cherwell IT management Services?
Cherwell IT management tool is structured for organizations that intend to cut down on the cost of software licensing, overhead and also software audit risk. It enables organizations to manage IT investments while tracking them from right from purchases to retirement. Cherwell works by integrating Hardware and software inventory data licenses and purchases to enable companies to attain productivity with their information technology.
Pros of Cherwell IT management services
- Full control over this tool to allow customization
- Promptly available support system for troubleshooting and other issues.
- Great integration ability with other similar software for IT management
- Easy response and management of incidents.
Cons of Cherwell IT management services
- Poor ticket automation.
- Compatibility issues with specific web browsers.
- Software lagging is frequent and consumes time during operations.
- Limited workflow tools are available for use.
- Instability is experienced when trying to upgrade.
What is IFS Assyst?
The IFS Assyst formerly known as the Axios Assyst, is an IT management solution that offers numerous features to help businesses be productive at the workplace. The features provided by this Assyst system includes a self-service portal, access management and service catalogue. Collaboration is also made possible while users are allowed to customize the outlook to their taste with the aid of drag-and-drop tools, such that every preference by customers can be incorporated. Some of its features include:
- Enjoy the benefits of advanced tools, which gives you autonomy and help you with the automation required for excellent asset management.
- Effective software asset management to ensure that the use of your software across the organization is compliant and highly efficient.
- With the service desk software feature, you are assured of access to novel technology to help your desk agents clear and solve incidents in due time.
- The service catalogue feature is designed to provide an excellent customer service experience through the provision of various styles based on information obtained about customers.
- The top-notch automation feature can help you simply integrate and achieve end-to-end service automation
Pros of IFS Assyst
- This tool is very versatile and also provides a lot of customizable options when compared to other IT management tools.
- IFS possesses an easy-to-navigate interface, which makes operations smooth and seamless.
- A cost-effective solution and your one-stop for all It management activities.
- The self-help portal is adequately designed to help all employees navigate through problems without having to come to the service desk.
- There is an unlimited chance of collaboration through IFS Assyst, and import can be attained without limits to the location.
- The IFS Assyst does not depend on programming, so users do not need any coding knowledge.
- The tools are easily customizable to suit your specific workflow based on your industry standards
- The provision of unlimited work tools to make remote working seamless and easy.
Cons
- Absence of IoT and blockchain elements.
- There is a requirement for third party report tools as with most other IT management solutions.
The Verdict
IFS Assyst is an all-encompassing platform that supports all forms of ITIL processes and also provides modern features of information technology management designed to be customer-focused; it provides a fully integrated solution to ensure that businesses can deliver perfect services to their customers. With a focus on providing customers with excellent IT management solutions at a cost-effective price, IFS Assyst is a clearly better alternative than Cherwell.
