The ever-changing technology industry has revolutionized the way business is done and issues are managed. IFS Remote Assistance has given customers an opportunity to deal with issues in the shortest time possible with the guidance of an expert. Some customers, however, need convincing when it comes to the adoption of any new technology because of a lack of trust in the process and not considering it to be reliable in the long run. Here are 9 reasons why you should adopt an IFS Application Management Plan today:
1. It allows you to schedule and plan the activities for your workforce to maximize efficiency and productivity. With the help of AI, it delivers a real-time schedule that works perfectly for your workforce no matter how big it is. It also makes use of advanced algorithms to ensure the accuracy and usefulness of the plan.
2. It provides a comprehensive Field Service Management program that oversees all the facets of the business and caters to the needs of customers in the best possible manner. From invoicing to the management of assets, it helps with all the little details that are essential for a business. It ensures that the field service that is being provided to the customer fits the description of the business model.
3. IFS Applications enables the field techs to make use of mobile phones to assist them with the work that they are doing. Whether the work involves a request for the reordering of replacement parts or issuing quotes to customers on-site. The data stored on the mobile devices can help provide instantaneous assistance to not only the field tech but to the customer as well.
4. The Remote Assistance function enables customers and technicians to communicate in the fastest way possible. With the help of technology, a customer can share an issue with an expert to find a solution regardless of location.
5. Customers are key for any business therefore engagement with the customer in a timely manner is essential. IFS software allows for a proactive CRM program enabled through an omnichannel approach where the request and queries of the customers are dealt with in the fastest way possible.
6. IFS software gives a business an opportunity to assist customers in dealing with some small issues on their own with the help of automated messages or chatbots and FAQS.
7. A component of IFS is a return material authorization which is essential for logistics and helps in shipping, billing and routing.
8. Remote sessions are saved which means that customers can see their previous sessions. Customers can reference these sessions in the future if the same problem persists.
9. Video sessions also help in capturing the entire process which can be referred to later as well and it also shows the success of the steps undertaken.
Wondering how to set up an Application Management Plan to help your business get the most out of IFS? Give us a call today! ProV is a premier IFS Managed Services Provider and can help organizations of all sizes with their IFS implementations, upgrades and support. Ready to take the plunge? Request a free consultation.
