IFS Gold Support forms the basic structure of the IFS Platinum Support and Maintenance Package. It gives the highest priority to ensuring the overall productivity of the product and provides assistance to customers for the maintenance of quality. The ProV AMS system offers a wide range of services that elevate IFS Applications' overall usability further and it caters to the needs of customers in the best possible way. Some of the best aspects of ProV's Application Management Services are:
1. A 24/7 support system is available for cases that fall under the severity 1 and 2 criteria list. These cases can be accessed at any time of the day for licensed software. The system also caters to any modifications that might have been made.
2. IFS Software Maintenance specifically targets high priority cases by dealing with them in the shortest time possible. So the response time is rapid for cases that need immediate attention.
3. Customer care is a priority as it assists with handling open cases and providing scheduled case reviews. Monthly reports with details are also provided during office hours about the cases.
4. The system is built in such a way that the customer can benefit from the constant innovation in the technological world. They are also working towards removing the need to pre-order updates for the IFS Platinum Support Software. Essentially this would enable customers to constantly have the most up-to-date version of IFS available. So for customers that are always looking for answers about how to upgrade IFS Applications, ProV's AMS ensures that the latest version is always available.
5. It also includes a 24/7 critical responsiveness element which is ideal for cases that are more complex. It gives customers access to facilities such as the management and creation of support cases along with the ability to view statistics on the past and present performance of a case. It also helps in solving known issues using references to the database. They are also proactive when it comes to reporting severity 1 cases that need immediate attention.
6. IFS Platinum Support and Maintenance Program is designed in such a way that it continuously ensures that customers are provided with the latest versions of the IFS software that they are using. It ensures that maintenance at the core of the program to maintain the quality and functional developments. It gives customers the right to all the new versions that will become available.
ProV’s Application Management Services are based on these key elements. It takes into consideration the minute issues that customers might be concerned with and deals with them directly. Both the IFS Gold Support and IFS Platinum Support packages have been designed to keep up with the frequent changes that take place in the market.
Wondering how Application Management Services can help your business get the most out of IFS? Give us a call today! ProV is a premier IFS Managed Services Provider and can help organizations of all sizes with their IFS implementations, upgrades and support. Ready to take the plunge? Request a free consultation.
