While companies have been mulling over the concept of digital transformation for the past decade or so, recently most organizations, irrespective of their size and industry have found digital transformation to be a ‘when can we’ proposition rather than the ‘what if we’ proposition of the past. A Forrester Research study found that employees expect a consumer-like experience from their workplace as a consumer does from the transactions.
It has become imperative today for all businesses to digitally transform themselves in support of this fact to remain competitive and relevant. Digital transformation can mean different things to different organizations. But the main goal of any digital transformation initiative is to optimize business processes with the help of technology that streamlines operations and delivers more value to your customers and employees alike. Digital transformation, when done right engages employees, customers, and partners for optimum operational excellence.
ServiceNow gives businesses an integrated set of applications that can improve all aspects of your business workflow and production. Here, we list 5 ways you can streamline your business with ServiceNow.
1) Automating IT
ServiceNow provides a uniform platform to standardize all information about infrastructure elements and business services through the ServiceNow configuration management database (CMDB). Since, both the infrastructure and the business services are mapped, it is easier to see relationships between them and iron out issues that may arise. Using one single system of record to replace multiple applications, spreadsheets or documents, ServiceNow can easily read into the health of your IT department tools, detect issues, rapidly evaluate service impacts and proactively fix those problems.
2) Improved Business Tool Integration
Many service management tools promise automation for streamlining tasks like help desk ticketing and invoice tracking. But, most of these solutions cannot extend their functionalities beyond IT. You might end up using multiple different legacy systems that only perform singular functions and may not integrate with each other.
ServiceNow here provides a full suite of automation tools that can be customized and fully integrated to connect everything from IT operations management to driving performance analytics into one integrated cloud. From one of the best IT service management solutions, ServiceNow can also be used for HR service delivery, customer service management, risk and compliance management and much more.
3) Providing Better Quality Services
Growing your business requires you to be in the know-how of what works and what doesn’t. ServiceNow helps you generate automated personalized reports that help you align better to your overall business goals. Workflow automations result in faster form resolutions and keeps your employees always informed to deliver the best possible customer-centric service.
4) Ensuring High ROI
Every enterprise wants to see the highest possible ROI on all their software investments. As such, the software needs to be relatively error or glitch-free, and should have optimum help and support when you need it. ServiceNow and its extensive list of global technology implementation and customization partners like us here at ProV provide you the support you need to achieve better business revenue and higher ROI.
5) Consolidating and Improving Processes
ServiceNow increases your company productivity by removing redundant processes and consolidating all IT tools in one place. By optimizing each process and automating where possible organizations can simplify their critical processes across departments to run your company smoothly and efficiently.
Ready to streamline your business with ServiceNow? Give us a call at ProV!
ProV are long-term partners for ServiceNow products and services and offer wide array of ServiceNow services that help manage your software licenses, usage and compliances better so you get the most out of your investment each time. To get started on your effective digital transformation journey, take our FREE Consultation today!
