5 Ways IFS Remote Assistance is Improving Service Performance Globally

Jun 07, 2020

IFS' Remote Assistance tool is becoming a part of many realities because it gives companies a chance to diagnose and validate their issues and get the solutions that they need. IFS' Remote Assistance provides solutions that can be utilized by anyone facing a problem dealing with new technology. The experts are trained enough to handle remote assistance efficiently and lend their support to customers, technicians, and engineers from any part of the world.

Thanks to its user-friendly interface more and more people are signing up for Remote Assistance. It can deliver absolute value to a business. There are many ways that IFS Remote Assistance is helping to improve service performance globally such as:

1. IFS Remote Assistance is a wonderful tool that pairs an expert with someone who is in dire need of support in another part of the world. The person in need of support can have their problems solved through an interactive help session. The employees of various organizations will have to wait a much shorter period of time to figure out the solution as their problem can be solved almost instantly.

2. This tool has led to major efficiency gains as businesses can expect problems to be solved in real-time, which means that all sorts of questions and queries can be answered right there and then.

3. Furthermore, the remote assistance feature is easy to use and staff can be trained quickly. They can start using the solutions in less than two hours. If the solutions don’t work then they can get an instant reply or a diagnosis for the problem they are facing. Companies no longer have to worry about training their staff in order to use new technology effectively.

4.  Remote Assistance offers a rapid time to value as in just six days people can get solutions to their problems. From the starting day i.e. initial inquiry to the end date i.e. being fully deployed, solutions can be offered and practiced.

5. IFS' Remote Assistance feature has been designed specifically to address all sorts of challenges that companies faced. It will help them boost their efficiency levels both in the long as well as in the short term. Businesses can achieve remarkable results that are bound to produce and deliver positive results. 

Wondering how Remote Assistance can help your business get the most out of IFS? Give us a call today! ProV is a premier IFS Managed Services Provider and can help organizations of all sizes with their IFS implementations, upgrades and support. Ready to take the plunge? Request a free consultation

 

Upgrade IFS applications, IFS Managed Services, IFS Applications ERP

Share This Article

Topics: IFS, Managed Services, Digital Transformation, IFS Applications, IFS Support, IFS Apps 10, IFS Applications Upgrades, IFS Features, IFS 10, Remotework, remote assistance