Do you remember a time when you had no Wi-Fi? No smartphone? No social media? Even if some of us did, chances are most of your customers don’t. Today, for most businesses, their most pivotal consumer demographic remains an entire generation that doesn’t know life without digital. According to multiple studies, while this generation spends more on products and services than previous ones, they also demand a certain level of ‘experience’ each time they transact. This has completely reframed the way businesses find and engage with customers and do business.
CEOs and CIOs know they must adapt to the ever-evolving customer demands, and that requires digital transformation. According to a report by IDC, around 50% of IT budgets will be for digital transformation initiatives by 2020. It also had digital transformation statistics that stated, 65% of all organizational IT assets will be off-shore and 33% of IT staff will be deployed by third-party managed service providers (MSPs).
Why managed service providers for digital transformation? Because MSPs are uniquely positioned to give strategic advice and 24/7/365 support for a variety of technologies that drive your digital transformation from one common source. By providing solutions for IT operations management (ITOM), IT service management (ITSM), HR and customer service management, field services, robotics process automation (RPA), MSPs can enable you to grow business better, faster and more cost-efficiently. Here, we list 5 ways partnering with an MSP for digital transformation will help your business.
1) Increased Agility
The pace of technological advancement is rising exponentially. It becomes very difficult to maintain an ‘industry leading’ position without the ability to rapidly implement new digital solutions brought to market. MSPs are best suited to help you increase agility with their existing and pre-tested digital transformation frameworks gathered from working with multiple clients that drastically reduce your deployment time and resource costs.
2) Access to a Cost-effective Infrastructure
The core infrastructure upgrades required for a successful digital transformation can be complicated and expensive. Running around multiple vendors building and buying new parts, can quickly get complicated and detract from your core business. MSPs provide access to all the latest infrastructure without you having to make hefty up-front investments, and scale as you grow.
3) Better Operational Efficiency
In a digital transformation context, all internal functions, processes, activities, assets, frameworks, and activities are interlinked. This interconnectedness is what allows a digitally sound company to remain agile and adapt quickly to a dynamic technological landscape. Because most digital transformation strategies are based on best practice standards like ITIL, Six Sigma, etc. each streamlined process and function adds to the overall leanness of your organization.
4) Disaster Recovery and Business Continuity
Can you imagine how your customers would react if you had a service outage today? It won’t take long for them to leave you a bad rep on social and jump ship to your competition. No one is immune from outages. Disasters can strike at any time. MSPs with their correct blend of on-shore and off-shore models can help you maintain business continuity and significantly reduce your downtimes through periodic back-ups and a disaster recovery plan.
5) Increased Customer Satisfaction
Legacy systems and outdated business processes just don’t cut it anymore. They are neither powerful, nor flexible enough to meet the requirements of digital-age consumers. Modern customer relationship management (CRM) allows your business to build a detailed database of your customer records and specially target key demographics on the channel of their choice. Customer service software on the other hand help you provide your clients with a consistent experience across all touch points on the consumer lifecycle.
By partnering with an MSP, you get can begin your digital transformation faster, smoother, and for a fraction of the cost you would have to pay if you did it in-house. Not to mention, the complexities it will add to your workforce and day-to-day operations. Leave it to the experts.
At ProV, we have successfully boosted small and medium companies with the digital competitive edge and have hundreds of successful global projects under our belt. You can be next! Ask for a FREE Consultation today, and let’s get started.
