In an article by ServiceNow titled ‘Today’s State of Work: At the Breaking Point’, 46% of the surveyed organizations believed that they needed automation to manage growing work volumes. 48% of those surveyed also believed that their work levels had increased by 20% or more in the previous year, and 94% of respondents also believed that intelligent automation would be a major asset in increasing productivity.
In recent years there has been an increase in the need for businesses to automate processes. An increasing number of organizations are moving towards a global business model, and IT has been at the heart of it. These organizations have been turning to software like ServiceNow ITSM to enable digital transformation, improve workflows and business processes as well as increase productivity and gain competitive advantage. Given the need for increased automation, organizations have not only consolidated their IT systems, but also have also automated business processes to encourage seamless information flow and gain complete visibility of organizational processes from a single dashboard.
ServiceNow is a global leader in cloud enterprise software and helps global organizations introduce advanced automation within various departments and processes for an optimal work environment.
Here are 5 ways ServiceNow can Automate and Streamline your various departments.
1) Human Resources
ServiceNow increases HR productivity, leads to better HR decision-making, and provides your employees with an intuitive self-service portal for HR services. This reduces the need for your HR to do repetitive tasks and optimizes resource utilization through the use of automated workflows and case management along with real-time reporting. With ServiceNow HR Service Delivery, your HR department can quickly set up and manage workflows such as onboarding across different departments with ease.
2) Asset Management
ServiceNow helps your company gain greater visibility over your IT assets, optimizes your IT asset lifecycle and augments your asset utilization. ServiceNow ITAM tracks financial information and ServiceNow CMDB tracks configuration items, details and relationships. Through the use of these automations you can simplify service cataloging as well as identify and eliminate wasteful processes that require repetitive human tasks and increase the cost.
3) Financial Services
ServiceNow helps your finance departments complete their fiduciary responsibilities and comply with laws and regulations. ServiceNow Finance Service Management allows you to consolidate work requests, finance reports, procurement and payroll requests. Self‑service portals help reduce the burden on your finance department and automate routine tasks to build structured workflows with comprehensive dashboards that provide performance insights.
4) IT Operations Management (ITOM)
ServiceNow’s core service-centric ITOM processes ensure that you can manage infrastructure, applications, and processes with greater visibility into your organization’s IT landscape. ServiceNow ITOM comes with Machine Learning (ML) that decreases event noise and prevents outages through an increase in operational intelligence proactively.
5) IT Service Management (ITSM)
ServiceNow ITSM automates support for common requests with virtual agents. This allows you to provide consistent service quality and it allows your employees to focus on more meaningful tasks. ServiceNow’s platform offers full visibility and built-in dashboards with analytics that gives you real-time, actionable insights to continually improve services.
Under one ServiceNow umbrella, organizations can get all their enterprise software solutions that facilitate complete business automation and enable digital transformation. Ready to start automating with ServiceNow?
ProV can help you get the most out of your ServiceNow investment with proven methodologies for improving your implementation time, advanced change management, ITIL and help get global standards approved. Request a FREE Consultation today to get started!
