5 Reasons Why ServiceNow is the Best Work Order Management Software for Maintenance Companies

Sep 11, 2022

5 Reasons Why ServiceNow is the Best Work Order Management Software for Maintenance Companies

 

One of the key factors to running a successful maintenance company, or any business for that matter, is streamlining your operations and improving your efficiency. Work order management software can help you increase customer satisfaction and ensure that your technicians are always productive and on time, ultimately leading to higher profits for your company. In this article, we'll outline five reasons ServiceNow work order management software could be the best solution for your maintenance company.

1) Fast Data Entry = Faster Response

Time is money. So why not do things as quickly and efficiently as possible? ServiceNow lets you get service tickets in and out of our system faster than ever. For this reason, it's a popular choice for maintenance companies, who often rely on quick response times to ensure their customers get good service with minimal disruption. As part of a maintenance company, you want to offer your clients quick and responsive customer service. With automatic ticket routing and workflow rules, ServiceNow helps you do that!

2) The simple setup makes it easy to use

ServiceNow makes it easy to stay connected and share information with your clients. It is easy to create an account and begin scheduling maintenance tasks. The one-stop solution also enables technicians to schedule downtime for preventive maintenance and updates, making service more predictable and efficient. You can even link a client's contact list or mailbox to ServiceNow, which allows you to send out one broadcast message, phone call, or email message instead of manually making all those calls or sending them out individually.

3) Real-time tracking helps you streamline your workflow

You can create and track work orders in real time. When your crew leaves the office, their work order lists with them. You'll know who has completed their task and what needs to be done next. It's all automated, so you don't have to keep up with paper or let a computer interrupt your daily routine—you can work as you please while still being productive.

 

4) Spend less time following up with clients and more time doing

ServiceNow has been a game changer in business, with business owners saving an average of 5 hours per week on reconciling. Now imagine if you didn't have to follow up with clients because their requests are automated through your service request ticketing system. For maintenance providers, this would allow you to spend less time following up with clients and more time doing - whatever it is you do best. No wonder businesses using the ServiceNow software are reporting an uptick in revenue.

 

5) Advanced reporting and analytics give you insights into how to improve efficiencies

Reporting is one of the best ways that ServiceNow gives you full visibility into what's happening in your company. And one of the best features of all is: Advanced reporting and analytics give you insights into how to improve efficiencies. You'll know your downtime statistics, peak periods, highest volume times, workload distribution by resources, and more so you can better understand your business and strategize on making it more efficient. And because it's all centralized in one platform, all these reports are available at a glance with no complicated or expensive integration processes or hefty IT budgets.

 

Do you want to see how ServiceNow can help your company with maintenance management? Contact us today! 

 

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