3 Ways to Overcome Facilities Management Challenges with ServiceNow
From managing facility maintenance to coordinating staff and vendor resources, facilities management can become an extremely challenging task that many businesses don't have the time or resources to handle. Fortunately, a solution like ServiceNow will help even the most time-strapped facility managers get organized, stay in touch with vendors and customers, and streamline their workflow. It's designed to help you overcome facilities management challenges by simplifying processes across every area of your business. Here are three ways ServiceNow can help you achieve your goals more efficiently and effectively.
1: Managing Assets
Managing assets like furniture, computers, and monitors across your entire organization can be difficult because it requires connecting various enterprise assets in a single system. IT staff has to individually manage asset data for each department and coordinate service requests from the frontline.
The result is one big pot of information that often gets messy because not all asset-related events are monitored in the same place. This leads to missing data, inaccurate inventory information, and excessive time sorting through unorganized workflows.
To overcome this challenge, you need an asset management solution that can give you a complete view of your organization's assets. For example, adding filters such as department or location to an IT user interface (UI) lets you quickly see everything related to that area or building. You also want reports to know what's out there and how much it's worth.
2: Managing Documents
One of the many benefits of using a cloud-based tool like ServiceNow is that your data is centrally managed and easily accessible. For example, when an engineer needs access to documents like utility drawings or blueprints, they log into the collaboration portal and find them. Having all of your documents in one place and keeping them up-to-date has made life easier for us in several ways: First, it means there's one less place we need to search. We don't have all our engineering information scattered across different departments, projects, applications and storage devices; it's all in one digital space where people can work on it together anytime.
3: Managing Support Requests
Backing up your data is a standard IT solution for reducing risk, but this method won't work when managing requests for support and installing updates. Users typically use ServiceNow for issues like these. With remote access capabilities, managers can see what's going on from anywhere in the world and see where additional training might be needed.
Do you want to learn how ServiceNow can help your facilities management company? Contact us today!
