What are Field Service Management Platforms?
Every organization can only work with accuracy and precision when all its segments are working with complete efficiency and minimal error. Before Field Service Management Platforms were being used, companies had to use human labor to keep track of all the aspects of a business. With the advancement of technology, organizations now keep track of various aspects of their companies' services to customers using computer programs that are known as Field Service Management Platforms (FSMs). The aspects regulated using FSMs include: vehicle tracking, scheduling, customer portals, deliveries, customer complaints and much more.
Using these platforms to regulate the field services of an organization reduces human error and increases efficiency. They also help to improve the experiences of your customers by allowing them to feel more heard through customer portals and developing stronger relations between the organization and its customers. This helps organizations build a strong and loyal following.
However, many companies make the choice to go for archaic and outdated Field Service Management Platforms. These organizations then stick to that FSM platform because of the hassle of moving to a new one. However, the following reasons might justify why the hassle of changing your FSM platform is worth it:
● Your current system is not a fluid flow of information:
The perfect Field Service Management Platform is a balance of information being fed to the program and information being received from the platform itself. Outdated FSMs lack this fluid flow and are often not connected to the office on the back end. This disconnects the field workers from the operators and can result in major communication errors. This hinders the workflow of your business and can have a major negative impact on profits as well as customer satisfaction. If you are facing this problem, it is time to consider moving to a new FSM.
● It takes more work to maintain than it gives to the company:
Often when companies continue to use an archaic FSM, the operating, repair and maintenance costs of the program take more work than it is worth. This not only wastes manpower but also resources. By shifting to a new, better operating FSM – you will lower your repair costs which can help to partially cover the costs of a new implementation – all while increasing the efficiency of your organization.
● Deteriorating customer engagement and loyalty:
If you have a good Field Service Management Platform, it can take the growth of your organization to new levels. However, if you are still stuck using an outdated and archaic program, there is a large chance that your customer engagement will be hindered. This will occur due to problems in communication between the customer relations officers and the customers themselves caused by problems regarding and lagging of the FSM. If you are encountering these issues, it is time to switch platforms.
A good and functional FSM can increase engagement between the organization and its customers and help keep human errors and uncertainties to a minimum. If you are facing problems with engagement or the functionality of the field services of your organization – it is time to change your field service management platform.
Wondering how ProV can help your business get the most out of IFS FSM? Give us a call today! ProV is a premier IFS Managed Services Provider and can help organizations of all sizes with their IFS implementations, upgrades and support. Ready to take the plunge? Request a free consultation.