3 Ways to Control Your Maintenance Cost of IFS Applications with Management Services

Apr 27, 2020

IFS Gold Support forms the base of the IFS Platinum Support and Maintenance Package. It gives priority to ensuring the overall productivity of the product and assists customers in the maintenance of quality. ProV's Application Management System (AMS) offers a wide range of services that elevate the overall usability of IFS Applications further while catering to the needs of customers in the best possible way. Some of the best aspects of ProV's services besides having IFS Gold Support include:

1. A 24/7 Support System that is available for cases that fall within the severity 1 and 2 criteria list. It also caters to any modifications that might have been made. IFS Software Maintenance specifically targets high priority cases by dealing with them in the shortest time possible. This is great especially for cases that need immediate attention.

2. Customer care is a priority as it assists with handling open cases and providing scheduled case reviews. Monthly reports with details are also provided during office hours about cases. The system is built in such a way that customers benefit from the constant innovation taking place today. ProV is working towards removing the need to pre-order updates for the IFS Platinum Support Software. Essentially this means that customers would always be up to date with the latest version of the IFS software. In other words, ProV AMS will ensure that customers have the latest version of IFS available.

3. It also includes a 24/7 critical responsiveness element which is ideal for more complex cases. It gives customers access to facilities such as the management and creation of support cases along with the ability to view statistics on the past and present performance of a case. It also helps in solving known issues concerning the database. ProV AMS is also proactive with reporting severity 1 cases that need immediate attention. It ensures that maintenance is at the core of the program so that it maintains the quality and functional developments. It takes into consideration minor issues that customers might be concerned with and deal with them directly.

Wondering how Application Management Services can help your business get the most out of IFS? Give us a call today! ProV is a premier IFS Managed Services Provider and can help organizations of all sizes with their IFS implementations, upgrades and support. Ready to take the plunge? Request a free consultation

 

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Topics: IFS, Managed Services, Digital Transformation, IFS Applications, IFS Support, IFS Apps 10, IFS Applications Upgrades, IFS Features, IFS 10, AMS, ApplicationManagementServices, IFS_AMS