I think by now we can all agree that upgrading to IFS Applications 10 will bring a myriad of benefits to your company. However, in previous blog posts, we have mostly talked about why you should upgrade to IFS Applications 10 from a technical standpoint, but today let’s talk about some of the reasons why upgrading to IFS 10 has a strong business case and can allow companies to attain greater levels of profitability.
Product Customization
Like we talked about in our blog in IFS Applications 10, IFS introduced DDMRP which allows for the shortening of lead times and greater levels of manufacturing efficiency. This allows companies to be far more responsive to the changing needs of their customers and can even enable the rapid creation of products tailor-made to suit the tastes of a particular customer. In today’s world where consumers are increasingly looking for products that are uniquely their own, this can be an incredibly important asset for your organization.
Cross-team Collaboration
Moving to a single global instance of IFS Applications 10 can lead to far more collaboration and greater productivity amongst your employees. By moving to a single system for everything employees are no longer in information silos and can more freely innovate. Everyone, everywhere in the company will know what the others are doing, along with what is working and what is not. If your company operates with some form of Matrix structure you will begin to notice your teams working much more efficiently and best practices from one part of the world will be more easily replicated elsewhere. If your company has a much traditional hierarchy you can still see benefits as the top brass will have more oversight of those in middle-management and lower-level employees.
Improved Customer Satisfaction
IFS Applications 10 has several new service-centric enhancements that can dramatically improve customer perceptions of your company. It allows for there to be a much greater flow of information between field workers and the rest of the company. Just by using the new mobile-optimized user interface, Aurena, a field worker can know everything they need to about a customer. He/ she will have access to contract quotes and previous interactions with the company directly from within the CRM module. IFS Apps 10 now also has improved support for multi-person and multi-occurrence work execution, which should lead to a more harmonious experience for the customer. These two features will work together to ensure that customers leave interactions with your field workers happier and more satisfied, which will lead to greater retention rates and a more positive image for your company.
Wondering how an IFS upgrade can help your business in particular? Give us a call today! ProV is a premier IFS Managed Services Provider and can help organizations of all sizes with their IFS implementations, upgrades and support. Ready to take the plunge? Request a free consultation today! If you have any questions don’t be afraid to leave a comment below.
