Delivering high levels of customer satisfaction is now a major priority for most forward-thinking businesses. Customers are no longer driven by brand loyalty, products, or even discounts. Instead, many consumers are now driven by the level of customer service they receive. In a survey by Microsoft, approximately 54% of the respondents indicated that they expected a higher level of service now than they would have a year ago. In another survey by Gartner, 89% of organizations indicated that they plan to compete mainly based on the customer service they provide. Gartner predicts that by 2019 50% of organizations will invest in customer experience software. Many of these companies are turning to enterprise software like the IFS Software Suite to manage their operations and customer experience.
IFS, a global applications company, provides an agile and robust application suite that offers Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM) and Enterprise Project Management for demanding businesses worldwide. IFS Applications has a modular component-based architecture which means you can connect multiple departments within your organization with a single software suite. IFS Applications 10 is the latest version available.
3 Ways IFS Applications Can Help Drive Customer Satisfaction
IFS Applications uses a modular framework, thus it has numerous modules that can help you manage multiple departments within your organization. These modules include:
- IFS Financials (Accounting Rules)
- IFS Human Capital Management (Sustainability Management)
- IFS Engineering (Lifecycle Management)
- IFS Projects (Document Management)
- IFS Manufacturing (Reporting & Analysis)
- IFS Supply Chain (Enterprise Operational Intelligence)
- IFS Sales and Service (Quality Management)
- IFS Maintenance (Process Models)
- IFS Business Enablers (IoT Business Connector)
The IFS Sales and Service module has 3 features that help raise customer satisfaction. They are:
1) IFS CRM: A dedicated IFS CRM helps you create new entries with end-to-end visibility of customer information. It can help with the integration of your back-office and front-office processes.
2) IFS Call & Case Management/ IFS Dynamic Scheduling: IFS Dynamic Scheduling helps companies optimize their mobile workforce through dynamic scheduling based on multiple business-defined factors like skills and SLAs. A highly scalable scheduling solution helps improve customer service with work efficiency. IFS Call & Case Management, on the other hand, helps you streamline support through analytics-driven measures such as prepackaged measures for various parts of the process.
3) IFS Sales Configurator: It helps your marketing and sales teams by providing access to accurate customer information. It also helps customers navigate conveniently through your products, learn about their features and much more. You can also build a “product advisor” that can build configurations based on answers to a series of pre-defined questions to provide accurate forecasts about the requirements of the project.
Want to learn more about what IFS Applications 10 can do for you? Request a FREE Consultation today from a trusted and award-winning IFS partner.
