The entire world is going digital. If your business fails to keep up, you will be left behind. Organizations today rely on a wide variety of technologies to remain relevant. If you haven’t started on your digital transformation journey yet, what are you waiting for?
IT must be at the heart of your business to perform. As an IT leader, IT Operations Management (ITOM) should be a key area of improvement for you. Why? We’re glad you asked. Here are 10 things you may or may not know about ITOM how it can benefit you.
1) Realizing IT Might Not Have Everything Under Control
For smaller businesses,it is often a realization that they have outgrown their initial IT capabilities. Ask yourself:
* Does your IT department have a business continuity plan to restore infrastructure?
* Is your IT team too busy handling service incidents to plug gaps in your own infrastructure?
* Does it take your department days or weeks for your network to recover after an outage?
* Do you know where you store your data back-ups? Do you have data back-ups?
If you find yourself trapped in independent silos, it is time to think about IT Operations Management that solves all of these issues, and much more.
2) Not Everyone Will Be On-Board
If you’re in charge of handling your IT division, but are finding it difficult to get your ideas across, you might not be alone. Hundreds of IT leaders deal with the same issue initially. Don’t give up though. Without management committing to business continuity/ disaster recovery and a thorough risk management strategy, your ITOM plan will fail even before it starts.
3) Discover Everything
Investing in an ITOM solution will give you complete visibility over all your resources (on-premise or in the cloud). You will also be able to keep track of all changes occurring within your infrastructure with accurate data.
4) Service Mapping
Do you face issues getting to the root cause of problems when they arise? You won’t anymore with the service mapping features of modern ITOM tools that create a detailed map of all devices, applications, and configuration profiles used across your business services. Mapping allows you to immediately find a problematic object against other business operations.
5) Automated Event Management
Did you know that Machine Learning (ML) and Artificial Intelligence (AI) technologies are some ITOM solutions can help you correlate events to identify issues across your business on a single console?
6) Cloud Management With ITOM
Some ITOM solutions like ServiceNow ITOM let you use a single interface to access the cloud, publish on the cloud or manage those resources.
7) Will ITOM Integrate?
Do you worry about integrating your existing monitoring tools or cloud platforms? Tools like ServiceNow ITOM integrate easily with a variety of sources like Amazon Web Service (AWS), Microsoft Azure, IBM Cloud, and monitoring tools from VMWare, Microsoft Systems Center, Solarwinds, and more.
8) Orchestrate Your Workforce
Break-fix models just don’t work in 2018. You don’t want to keep spending time putting out fires, when you can prevent them. By automating and orchestrating your operations management processes with ITOM, you can improve productivity which boosts your bottom-line.
9) You Will Have To Train Your Staff
The best way to derive maximum return on your investment is to train your staff properly use the new technology. Looking for help completing your implementation and providing your team with ongoing support and training? Partner with ProV. We are a premier managed service provider with dedicated ITOM services, and regularly help out businesses like yours.
10) You Will Be Aware Of Everything
You might think you know your business. But increasing service and infrastructure visibility will not only increase your service reliability, but also improve your service agility. Allowing you to attain customer success. Imagine what you could do with all the data. How much better will you be once you fix the problems you find.
Looking for a new ITOM solution? Download our FREE ITOM BUYER’S GUIDE - Find the Best ITOM Solution for Your Business below. ProV is a preferred partner of ServiceNow products. We also provide 24/7/265 remote monitoring and business continuity services along with a host of others. To get started on your ITOM journey, just drop a comment below or contact us today.
