With the accelerated development of technology and automation, IT service management (ITSM) is expected to deliver definite business value today. By breaking down business needs into smaller themes like accelerated innovation, increased revenues, customer success, and better competitive advantage.
By isolating and agreeing on the desired business outcomes, organizations can make a serious difference to their IT. Here, we talk about 10 helpful tips that might help your new ITSM initiatives in making a serious difference.
1) Focus on self-service efficiencies and reducing workloads
When your employees can get solutions quickly through self-service efficiencies, fewer of your other support employees need to get bogged down with the same issues. Automated solution delivery and reducing workloads not only reduces your labor costs, or also leads to happier employees.
2) Focus on improving visibility
ITSM tools like ServiceNow ITSM gives your staff increased visibility into your operations. This allows you need to continuously improve operations and performance. Thus, allowing you to now better focus on delivering value to customers.
3) Focus on increasing control and governance
ITSM technologies can help you introduce internal controls with insight and high level reporting.
4) Establish frameworks and standards
Following established standards like the ITIL and Agile, and emerging technologies like DevOps, service integration and management (SIAM), etc. will help you deploy your ITSM quicker. Also,
following established frameworks and standards, you will be better equipped to understand your organization’s goals and challenges.
5) Provide adequate communication channels
The best ITSM solutions allow you to choose from a multitude of communication channels including phone, e-mail, chat services, and self-service. Regular alerts also ensure that no ticket or escalation goes unattended.
6) Automate efficiently
Services like ServiceNow orchestration can automate tasks on remote, servers, applications, and devices. But, automation doesn’t always have to be limited to orchestration. Using machine learning (ML) and artificial intelligence (AI), you can deploy your technology in smarter ways.
7) Provide better collaboration across business functions
By deploying ITSM tools across enterprise service management, you can streamline various other business processes like human resources (HR), finance, etc.
8) Perform adequate risk management
Risk management is a part of any great enterprise technology rollout. Overlooking risks before any implementation is not wise any modern business. IT service management (ITSM) technologies with proper risk management can help you deliver faster ROI on your investment.
9) Focus on improving efficiency
Automation, optimized processes, and regular alerts combined with self-service can help cut out unnecessary manual effort. This improves your efficiency and reduces operational cost.
10) Use ITSM to stride towards digital transformation
IT service management (ITSM) combined with other technology solutions can help your business achieve digital transformation. Partnering with a managed service provider (MSP) like ProV can help. How?
ProV International Inc. is a global IT service delivery company and preferred partners for everything ServiceNow. We help clients with implementation, testing, support, quality assurance, and more, because we understand that simply buying a software licence is not enough.
Our global expertise and state-of-the-art customized ITSM solutions help your organization leverage ITSM solutions and boost productivity the way you need it. To learn more about how you can collect more ROI from your investment, you can download our FREE checklist for ITSM implementation success. To learn more about how we can simplify your IT needs drop a comment below or contact us today.
