Knowledge is Power. The ServiceNow® platform enables your employees and customers to easily find information to resolve issues faster. You can now house important information such as troubleshooting articles and self-help documents to support multiple groups. ServiceNow® Knowledge Management also supports creating and categorizing articles, as well as an easy to use search and browse feature.

With the ServiceNow® Service Catalog, you can easily create service catalogs that provide your customers with self-service opportunities. This highly customizable portal allows you to quickly fulfill all requests through an intuitive interface. Your organization can now build a mobile-friendly self service experience for users that interacts with other features in the platform.

Waiting around for decisions or responses can hinder productivity in any business. Workflow design is the best way to streamline processes and automate your business activities.ServiceNow® has a unique drag and drop interface that allows you to visually sequence a large range of activities. You can now create end to end business automation for processes that drive growth.

Take a look at the bigger picture. The ServiceNow platform allows you to generate clear visualizations of your data, so that you can easily share, export or send via email. It includes robust performance analytics, professional reporting and other widgets all on one screen. Create custom dashboards to view the important data you need the most.

Get full visibility of your infrastructure and services with ServiceNow® CMDB. With this configuration management database it’s easy to understand your organizations IT environment. Using a single system of record, the CMDB maintains all configuration data related to your assets and infrastructure. This gives you more control and helps you make better business decisions.

Increase service agility and produce fast, predictable results when you automate manual, routine, error-prone tasks. ServiceNow® Orchestration automates business processes and IT for operations management. This includes password resets, software distribution and activity packs or updates. Get immediate out of the box value towards Improving your organizations productivity.

Quickly identifying vulnerabilities is a top priority for every organization. WIth ServiceNow®, you can deliver a higher quality of service and remain compliant. The Governance, Risk, and Compliance (GRC) process in ServiceNow ensures that you are able to easily manage the strict regulatory requirements. The platform helps you managing policies, standards, and internal control procedures.