ServiceNow is a robust platform that can deliver exceptional visibility, availability and agility for your business. ServiceNow customers use the ServiceNow service model to define, structure and automate their workflow. It provides service management services for all departments including IT, HR, facilities, field service and more.
ServiceNow has a Technology Partner Program that allows its customers to add certified integrations via third-party applications. These ServiceNow integrations further extend the capabilities of the platform and can be downloaded from the ServiceNow Store. The ServiceNow integrations ecosystem offers a plethora of options to increase functionality and use resources more efficiently.
ProV has been a partner of ServiceNow for years and was a proud sponsor at Knowledge 17. Using our industry expertise and longstanding association with ServiceNow, here are 5 ServiceNow integrations you need to know about that will enhance your functionalities even further:
Price: Free
Compatible Versions: Helsinki Patch 4, Geneva, Fuji
The Cisco CloudCenter integration lets you seamlessly extend ServiceNow’s abilities. It allows provisions for configuration and management of servers and applications like MS SQL Server, Ubuntu, etc. to numerous cloud providers such as Microsoft Azure, Amazon, etc. You will be able to deploy your chosen application from the cloud provider you selected. You will also be able to access and manage all deployments from a central dashboard.
Key Features include:
Price: Free
Compatible Versions: Helsinki, Geneva, Fuji
The Splunk App integration allows for accelerated problem analysis and resolution. It does so by leveraging the ServiceNow Event Manager to create events and incidents on the ServiceNow platform. Splunk’s advanced analytics allows insights into numerous ITSM process metrics, spot unauthorized changes and proactively alert on emerging problems.
Key Features include:
Compatible Versions: Fuji
The Trello App integration for ServiceNow allows users to leverage their Trello boards and cards for sharing updates with ServiceNow release and story records. The integration is synchronized bi-directionally for ServiceNow releases to Trello boards and vice versa.
Key Features include:
Price: Free
Compatible Versions: Helsinki, Geneva, Fuji
A global leader in remote support with a best in class solution. TeamViewer has over 200 million users and supports more than 30 languages. You can use the TeamViewer App integration to seamlessly create a secure remote support session directly using your ServiceNow incident record. Incident records are automatically updated with TeamViewer session details.
Key Features include:
Price: Free
Compatible Versions: Helsinki, Geneva
The xMatters ServiceNow integration offers a communication platform that allows organizations to swiftly alert the right person, at the right time, on the right device, when a critical issue arises. It reports and tracks all notification interactions within xMatters and moves them into the originating ServiceNow incident record. Users leveraging ServiceNow with xMatters claim up to a 70% reduction in their mean time to restore critical services.
Key Features include:
The ServiceNow Enterprise IT Service Model founded on Information Technology Infrastructure Library (ITIL) principles, with modular components, has allowed it to branch out into several verticals beyond IT Service Management like App Development, Security, Customer Service and HR. Stay tuned for our second set of 5 ServiceNow Integrations that You Need to Know About to learn more about valuable ServiceNow integrations.
ProV is a premium global ServiceNow integration and implementation partner that provides specialized ServiceNow services. To learn more about how to get a better ROI on your ServiceNow license, contact us today.