Monitoring Consultant

Responsibilities of the Monitoring Specialist include but not limited to:

  • Be subject matter expert in Solar Winds
  • Responding, resolving and troubleshooting 2nd level Support issues on all IT areas such as desktops/laptop, mobile access and devices.
  • Resolve issues escalated by the 1st level support team
  • Diagnose and rectify any problems with the Solar Winds platform and the installed modules (NPM, NTA, NCM, SAM, PM and WPM) and associated peripherals
  • Maintain the Solar Winds platform, adding and removing nodes as necessary, add/adjust alerts triggers and dependencies
  • Prepare relevant documentation to support, give input to the problem and knowledge processes based on daily work experience.
  • If assigned to projects, work with project managers to ensure managed system changes/ tasks are completed to meet business requirements.
  • Identify the opportunities to improve overall operational performance & saving costs.
  • Adherence to MDIT, Group policies and compliance
  • Willingness and flexibility to travel as per business needs.
  • Be part of the 24/7 rotation scheme
  • Create and update SOPs for L2 and L1
  • Update and maintain documentation



  • 3-5 years’ work experience in a similar position
  • Self-Motivated with the ability to work independently and with high personal integrity
  • Very strong customer service mindset
  • Excellent English skills – both Oral and Written
  • ITIL foundation certified preferred
  • Scripting and/or programing skills preferred
  • Able to maintain our Solar Winds platform and installed modules
  • Mindset for monitoring, automation and self-service
  • Experienced with root cause analysis in own area


Technologies to support:

  • Working experience as Solar Winds platform administrator and the modules: NPM, NTA & NCM
  • Working experience of these modules SAM, PM & WPM is an advantage
  • Working experience with Cisco network devices
  • Working experience with PowerShell scripts
  • Working experience as a MS AD administrator is an advantage
  • Good knowledge of Office Suite (Outlook, Lync, Word, Excel, PowerPoint)
  • Good knowledge of Windows 7 OS and Windows server OS (from 2003 and up)
  • Working experience in with the following technologies: MS Active Directory, Cisco Network, SCCM, Virtualization (HyperV and VMware), Office 365, Windows Server 2012 is an advantage.
  • Knowledge of HP Servers
  • Knowledge Service Now



About Company

Makati City

Job Info

Date Posted: May 3, 2017

Salary Info

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