Unlock the Power of ServiceNow with ProV Back In The Box Solutions

Evolution has been at the heart of ServiceNow’s success and it has transformed itself from an IT ticketing system into a full-fledged platform that has capabilities for ITOM, ITSM, and branched out into other business domains like HR, Customer Support, Legal, and others.

One of the biggest competitive advantages of using ServiceNow is that the software doesn’t ask you to replace your existing system of records. Instead, it uses agile methodologies to streamline processes and structure workflows, to present one single version of truth across the enterprise. It helps connect the dots between all your enterprise applications and back-end customizations and provides a structured process that delivers everything-as-a-service.    

However, not all ServiceNow users are able to use the platform to its full capabilities. This is because simply buying a ServiceNow license is not enough. ServiceNow certified experts are in short supply, with the technical knowhow that can leverage technology to provide meaningful results to the bottom-line of a client. This can lead to your company getting stuck in redundant silos.

 Why Use ProV Back In The Box Solution?

Several organisations get stuck in meaningless silos with older versions of ServiceNow. This is problematic as these applications remain unsupported by ServiceNow and are therefore unable to leverage the latest features and services. A few drawbacks of not upgrading your ServiceNow software are:

• Cease to receive support from ServiceNow
• Manual Data Migration
• Manual validation and reconfiguration of Update Set, User Groups, Business Rules, 3^rd party APIs
• Customized scripts, Catalog, UI, CSM, Home page, Dashboard, Gauges in upgraded instance

The standard ServiceNow upgrade procedure may not be sufficient to ensure a seamless upgrade with minimal breakages. In order to grow your investment as a customer and continue to drive ROI from its value, you need to quickly enable the enhancements and new applications and sometimes that is more difficult if your existing version may have seen some customizations along the way.

ServiceNow and ProV recognize this can hamper your bottom-line and we have built a process and a framework that can get you “back in the box” so you can continue your application evolution and continue to upgrade to the latest releases.

What is The ProV Back In The Box Solution?

ProV’s Back-In-The-Box (BITB) approach is built around the latest ServiceNow Adaptive Implementation Framework (SAIF) and the ServiceNow Implementation Methodology (SIM). The ServiceNow Adaptive Implementation Framework (SAIF) is ServiceNow’s current best practice structured set of processes for universal and consistent services delivery and is recommended by ServiceNow as a baseline approach for any development activity related to ServiceNow. ProV’s BITB approach is made up of the following phases;

Phase 1:

Initiate: This step is used to understand the customer, current state of the instance, start preparations and staffing the delivery team and lay out expectations

Phase 2: 

Examine: This step focuses on workshops to understand process and platform needs for engagement, and provides assessment Report that shows gaps and provides a suitable solution (which is either a Plan A or Plan B)

Phase 3:

Plan: Based on the results on the Examine phase, either Plan A or Plan B is mapped out and a strategy is outlinedbuilt around it in this step.

• Plan A – In this plan the instance will be upgraded by family and the defects will be fixed after every upgrade
• Plan B – The current processes are built from scratch on a new instance while following the ServiceNow recommended best practices

Phase 4:

Create: This step defines all the steps required for fleshing out a strategy including User Acceptance Testing (UAT), training, customer support readiness, go-live, and post go-live support stage, and execute test cases and automation testing scripts.

Phase 5: 

Transition & Close: This final stage covers the actual run state and a formal engagement closure plan, internal feedback of lessons learned, and assessment of success for the engagement.

The ProV Value Addition for Back In The Box

While the SAIF-SIM implementation methodology is implemented by ServiceNow partners, we at ProV have customized it even further for your benefit. Basically it allows all your customizations that missed or bypassed or wasn’t able to upgrade to be put ‘’back in the box’’. Some of the advantages of ProV BITB are:

• Checklist: ProV BITB solutions provides you with your own checklist which ensures that every end of the instance is reviewed which would help us identify the customizations and deviations from the best practices and potential risks
• Assessment Report: The Assessment Report provided by ProV would present the customer with our findings in a structured format which would help them see the value in the evaluation done and the areas that need to be fixed or brought back to the Out of Box functionalities.

• Test Case Library: ProV has created a library of test cases based on the standard industry processes and these test cases have been converted to test scripts for the same. The test cases and the test scripts can be altered to fit the requirements of the customer. In addition to creating the test cases and test scripts, ProV has created 8 additional Step Configuration
• Dashboard: ProV provides dashboards for which will contain the reports after the running the test suites (automation scripts)

About ProV 

As a Bronze Partner for ServiceNow, ProV offers a unique list of services for all things ServiceNow. We leverage our global talent pool and best-in-class delivery models to streamline your business processes including staffing, implementation, ITOM, ITSM, CSM, and HR. Using best practices and customized methodologies, our team of developers and certified experts unlock the full potential of your ServiceNow license, so you get more from your enterprise software investment.

To learn more about how ProV can help streamline your processes with Back-In-The-Box, or for pricing package details, drop a comment below or contact us today.