KARRIERE UND KULTUR

Was Arbeiten bei ProV bedeutet

ProV hat sich seit seiner Gründung im Jahr 2003 als mittelständische und globale Firma für IT-Services und -Beratung für KMUs positioniert. Dabei kooperiert es mit ausgewählten Software-Partnern. Arbeiten bei ProV bedeutet deshalb internationale Zusammenarbeit mit sehr flachen Hierarchien. Jede einzelne Person im Unternehmen hat hohe Verantwortung über ihren Arbeitsbereich und trägt immens zum Wachstum von ProV bei. ProV setzt auf eine blühende und inklusive Kultur, die der nächsten Generation von Technologieexperten neue Horizonte bietet. Mit mehr als 2.000 Mitarbeitern in Büros auf der ganzen Welt glauben wir, dass Vielfalt und Nahbarkeit Innovationen inspirieren und fördern.

Dezember 18, 2024

GLPI Technician

Philippines

Beschreibung

We seek a skilled technical expert to manage and enhance our Group ITSM tool, GLPI (Gestionnaire Libre de Parc Informatique). This position involves configuring, customizing, administering, and providing user support for GLPI. The ideal candidate will have hands-on experience with GLPI, a thorough understanding of its functionalities, and the ability to configure new features, integrations, and customizations to meet the organization's unique needs.

Main responsibilities:

  • Manage, configure, and optimize GLPI modules such as ticketing and CMDB, along with automating processes.
  • Maintain user access, permissions, roles, and security settings to ensure data integrity and system security.          
  • Together with the infrastructure team coordinate regular maintenance, including version and plugins upgrades and patching.
  • Together with the infrastructure team coordinate regular performance tuning, troubleshooting, and debugging for optimized performance.
  • Provide training and support for users, ensuring they understand and can use the system effectively.
  • Build custom reports and dashboards that meet the organization’s reporting needs, using SQL queries or available GLPI reporting modules.
  • Develop and manage integrations with other IT systems (e.g., LDAP, Active Directory, CMDB tools, third-party software).
  • Collaborate with IT and business stakeholders to understand requirements and translate them into GLPI solutions.
  • Cooperate with the GLPI official developer on new developments and 3rd-level support.
  • Prepare technical documentation and user guides for GLPI processes and features.
  • Troubleshoot issues, identify root causes, and resolve technical problems related to GLPI promptly.

Pflichtkenntnisse

Qualifications:

  • Degree in Computer Science, Information Systems, or a related field.
  • In-depth technical understanding of how GLPI works, preferably with proven experience in a technical role related to GLPI.
  • Familiarity with REST API, LDAP, Active Directory, SQL, Azure Logic App, Power Automate, and other integration technologies.
  • Ability to analyze complex problems and deliver user-friendly solutions within GLPI.
  • Strong analytical skills, attention to detail, and a proactive approach to identifying and resolving issues.
  • Excellent written and verbal communication skills in English.
  • Familiarity with ITIL practices and ITSM methodologies.

Preferred Skills:

  • Experience with other IT management tools and databases.
  • Knowledge of networking and system administration.

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