In the digital economy competition knows no boundaries. It’s no longer good enough to have great products or great services, customers demand to be delighted through great experiences. ProV's customer experience solutions are at the intersection of intelligent design and customer empowerment. Customers demand intuitive digital experiences that reduce the friction of service and support. Learn more about how our innovation can create new Customer Experiences in the following areas: Customer Service Management, Customer Relationship Management, Virtual Support Management.
Every contact center manager is pressured to improve customer service quality, while reducing cost of operation. By offering omni-channel support options, integrated into intelligent workflow and automation, ProV designs a user experience that is intuitive from the first customer interaction. ProV CSM solutions lower support cost, improve response times and increase customer satisfaction.
Free ConsultationProV’s CRM solutions put the “Relationship” back into the customer management lifecycle. ProV will reduce the inefficiencies created by multiple contact and communication systems. With one platform to engage customers, see order history, access management, support cases, social media comments, and other interactions, account managers and customer success teams can now increase customer affinity and drive retention. ProV helps you take advantage of a multi-channel customer environment that can easily incorporate third party service providers and channel partners.
Free ConsultationProV’s VSM offerings can instantly scale your business operations with highly trained customer service and support agents. ProV’s virtual support management services will support your operation today, while building the knowledge and automation foundations for AI, ChatBot and predictive agent assist technologies. We focus on driving improvements through intelligent apps, analytics and creating comprehensive solutions that ultimately increase user retention and connect the human and digital experience.
Free ConsultationService Outages & Your Business. Legacy IT management systems simply haven’t kept up with the demands of modern enterprises. Shortfalls in IT Operations management lead to service outages, but the question stands: How do these outages really impact a business?
This white paper outlines some of the biggest impacts of service outages on an enterprise and how you can overcome them, including:
Enter your email to download this free white paper that reveals the most frequent challenges, safe guards and opportunities of running a field service business during COVID19. Get a recommendation on the best field service, scheduling and dispatch software, too.
Enter your email to download this free white paper that helps you navigate common challenges and how to make your CMDB data trustworthy and accurate.
Enter your email to download this free white paper that helps you understand how Boomi's intelligent data integration tool can help improve the way your instance of IFS Applications will work!
Learn how ProV was able to improve this Gaming Resort Developer’s customer relationships through a simple Sugar CRM integration. This one simple thing provided the business with better visibility on how the customers are playing and ultimately support its growth initiatives.
The results were significant:
Enter your email to learn how ProV International, an IFS certified partner implemented a new customer service solution to help streamline Ultradent's global processes with IFS Applications 10.
Free guide reveals how to make sure your company's technology infrastructure is ready for the future and continuing to meet customer demands.
Enter your email to download this free guide that reveals the 10 most frequently asked questions by those considering to move their IFS applications to a cloud hosting solution. Also, discover features of the Microsoft Azure cloud hosted infrastructure services for customers installing the IFS ERP application.
Enter your email to download this free checklist that helps you manage an ERP implementation. Also receive free information and recommendations for deciding on an ERP system.
ProV International Inc.
Headquarters
5401 W. Kennedy Blvd.
Suite 100. Tampa, Fl 33609
813-281-2959
Brazil • Dominican Republic
Philippines • India
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