Makati City, Philippines

• Managing the relationship with the client throughout the project duration and acting as the main point of contact between client ProV
• Ensuring the services delivered by ProV are conform to what has been contractually agreed between client and monitoring the delivery of said services against agreed schedule, quality, scope and budget
• managing ProV resource planning and addressing resources performance issues
• Managing the financial aspects of the contract (billing for services, following-up on payments etc.)
• Act as the escalation point when issues arise with ProV’s resources / services and managing any dispute or conflict;
• Reporting internally within organization on project performance (services delivery, progress, economics, etc.).

Others:

• Project Management
• The Engagement Manager is concerned with the execution of the contract and although is ideally involved in the pre-sales activities, proposal/sow creation, project costing
• To identify further business opportunities for services to the client.

Requirements:

• Computer science/Engineering graduate or any related field
• At least 15 years relevant experience in the IT industry.
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• PMP /ITIL or any relevant certification is a plus.
• Presales experience (SOW, project Costing)

Pasay City, Philippines

ProV International

• Graduate of any 4 year IT related course
• Above 8 yrs. experience hard core manual tester
• Did Smoke, functional, system, regression, user acceptance tests.
• Strong requirements analysis
• Detailed test case creation, scenarios creation.
• Some background in coding.
• Requires minimal supervision and fast learner
• Nice to have if handled hotel applications like call management/call accounting, CRM.
• Willing to take an initial contract of 1 year (renewable).

Makati City, Philippines

ProV International

JOB DESCRIPTION

• Oversees the management of daily accounting services, financial reporting, financial planning and analysis, compliance to tax and other government agencies regulations.

• Provides timely and accurate financial information required to assess the overall performance of the organization.

• Ensures compliance with the statutory financial, tax and other regulatory requirements including SEC, BIR, PEZA or related agencies.

• Set-up and maintain systems of internal controls to safeguard company’s assets and resources.

• Responsible for the preparation of annual budget and periodic forecast based on set assumptions and parameters.

• Oversees the smooth flow of the company’s various administration processes, which include office administration, repairs and maintenance, property management, janitorial and security personnel supervision.

• Ensures timely delivery/processing of foreign travel requirements of respective employees such as visa, tickets, hotel and travel allowances   

QUALIFICATIONS

• Bachelor’s Degree in Accounting/Finance.
• Certified Public Accountant. MBA degree is an advantage
• 10  to 15 years’ experience in all areas of accounting
• 10  to 15 years’ experience in Supervisory or Managerial position
• Had adequate knowledge of all applicable governmental reportorial requirements.

Makati City, Philippines

ProV International

We are looking for a dynamic, motivated ERP Finance Consultant with an experience of 8 to 9 years to provide world class support to the Danish client users on our IFS ERP application – and engage in ERP project implementation and BPO work on an ad hoc basis as required.

We offer the opportunity to become part of a truly global and diverse organization operating in the Oil and Gas industry with around 4500 users working both offshore of our Rigs and Drillships and in our 10 global offices.

You will be part of an experienced IFS support team consisting of around 23 people, located in Manila, Philippines and will report to the IFS functional manager in Manila and liaise with key stakeholders based both offshore and in Danish Headquarters. We are looking for a team player who understands our users, communicates strong and delivers on commitments.

It is not important that your ERP experience comes from working with IFS, but it is an advantage. Some travel should be expected – primarily to Danish Headquarter and to global implementation sites as required (Average one month per year)

Key responsibilities

• Investigate and resolve production support incidents raised by users.
• Diagnose the Impact of issue and coming up with recommended solutions to resolve the issue.
• Driving innovation as well as issue resolution and anticipates and prevents problems before they occur
• Conduct root cause analysis whenever required
• Respond to queries from users
• Joint problem solving with other IFS support teams
• Test changes, document test scripts and analyze test results
• Conduct regression testing of IFS processes
• Conduct GAP Analysis and provide Functional specifications

Key competencies

• ERP knowledge in Finance module.
• Experience in IFS ERP will be an added advantage.
• Fundamental business knowledge on Process flows in finance and its interfaces with other modules
• Good accounting knowledge in processes like: Accounts payable, Accounts Receivable, Fixed Assets, Payments to suppliers etc.
• Cross functional knowledge in addition to Finance module will be an asset
• Knowledge in Project Module is an asset
• Working on any interfaces will be an added advantage. Eg: Biztalk
• Experience with ticket tracking systems (Service Now) will be an advantage

Personal skills

• Pro-active
• Strong communicator in English
• Well refined service mentality and user focus
• Team player with willingness to pick up tasks proactively
• Should be ready to travel on short term requirement
• Flexible to work on shifts depending on business needs
• Not afraid of new challenges
• Quick learner 

Makati City, Philippines

ProV International

Requirements:

• At least 5 years of working experience in the related field in an international company is required for this position.
• Must have 5 years solid experience in designing, installing, troubleshooting, and maintaining Microsoft Exchange Server 2013.
• Should have 3 years minimum experience in setting up and maintaining Lync/Skype for business 2013 infrastructure.
• Uses PowerShell scripting to manage and support MS Exchange and Lync/Skype for Business.
• Must have experience managing DNS, DHCP, GPO, DC replication, DFS, and certificates.
• Knowledge and experience in VMWARE, Citrix, MS SQL, PowerShell Scripting ,and SharePoint is an advantage.
• Must have strong analytical, written and verbal communication skills in English as well as strong presentation skills. Motivated self-starter who will take the initiative and identify problems
• Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent competencies

Duties and Responsibilities:

• Installing, configuring, designing and maintaining servers and services within one or more of the following technologies: MS Exchange, MS Lync, Citrix, VMWare, MS SQL, SharePoint, SCCM, and Printing/Scanning Services.
• Coordinating with vendors, consultants and colleagues in the IT Department for efficient performance and operation of our services.
• Participating in technical IT projects on an as needed basis

Makati City, Philippines

ProV International

Responsibilities of the Process Specialist – Knowledge and ServiceNow Application Manager includes but are not limited to:

Knowledge Management:

• Coordinate, update and maintenance of the knowledge base and individual articles and processes.
• Measure knowledge base use to drive continuous improvement of overall customer satisfaction, Service Desk call reduction, and first call customer resolution.
• Develop and manage a common point of entry to the knowledge base, Self Service Options and IT Support Service Catalogue
• Ensure escalation procedures and knowledge base articles are available for support teams.
• Ensure contents of the Knowledge Articles are with quality by providing an efficient and lean review process by the owners.
• Ensure that Configuration Items and Request Items are updated based on the inputs from the application managers
• Driving and developing the efficiency and effectiveness of the Knowledge Management

ServiceNow Application Management:

• Delivering and monitoring support KPIs for ServiceNow Application
• Managing performance of ServiceNow team

• Gathering, managing and prioritizing enhancements for the different modules in SNOW
• Planning and executing ServiceNow upgrades
• Responsible for allocating budget for upgrade, patches, license cost, etc.
• Developing and maintaining knowledge necessary to use the ServiceNow efficiently
• Work with process owners to improve usability and process-adherence of ServiceNow modules
• Act as escalation point for SNOW Support
• Manage stakeholders of ServiceNow through service reviews and feedback gathering

Skills

• Self-Motivated and self-starter with the ability to work independently and with high personal integrity
• Strong process knowledge and service professionalism mentality
• Strong Analytical, Reporting and Organizational skills
• Strong client management skills and the ability to build strong working relationships with peers, senior colleagues and professionals
• Excellent English skills – both Oral and Written
• Good coaching skills
• Excellent knowledge and experience in ITIL Service Transition Module (v3), specifically on Knowledge Management
• Overall IT-support knowledge
• Has service improvement and quality mindset
• Excellent planning, project and release management skills
• Well-versed on ServiceNow (Helsinki, Preferred)
• ITIL v3 foundations certification
• ServiceNow Administrator certification

Experience

An ideal candidate in this position will have an overall Knowledge Management experience of at least 3 years, ServiceNow administration experience for at least 1 year and with relevant ITIL process experience of minimum 2 years.

Makati City

ProV International

 Responsibilities:

• Generate potential leads and contacts by making thorough research and mapping customer organization.
• Generate new business by initiating cold calls, set meetings/appointments or conference calls with potential customers.
• Ability to engage C Level and Director level officers.
• Identify project requirements, prepare sourcing plans and assist support group in preparing the necessary resources for identified opportunities.
• Manage all customer meetings and conference calls both internal and external including taking important and relevant information during every engagement and next steps.
• Manage customer expectations in terms of service delivery and costs.
• Coordinate, prepare & develop competitive proposals for identified opportunities.
• Negotiate and close identified opportunities whenever possible.
• Prepare and negotiate project development agreements and other arrangements with prospective clients and support group.
• Managed all matters pertaining to assigned accounts including post-sales activities.

Qualifications:

• Minimum 2 years of working experience in Account Management, Lead Generation and Outbound Sales.
• Preferably Mid to Senior Level with excellent communication and interpersonal skills.
• Good leadership and can work with minimum supervision.
• Good knowledge of IT industry technology trends with excellent organization, problem-solving and leadership skills with strong business sense.
• Must have sales or customer service background, results oriented, team player, energetic and self-motivated.
• Proficient with MS Office Applications: Word, Excel, PowerPoint and Outlook
• Candidate must be Female/flexible to work on night shifts

Full Time

Tampa, FL (Based anywhere in the US)

ProV International

Years of Experience:

5+ Years

Mandatory Skills:

• Must be ITIL V3 certified
• Minimal ServiceNow System Administrator Certified and if not should be technically strong
• Should have implemented at least 3 implementation projects covering at least 4 areas
  • Incident
  • Problem
  • Change
  • CMDB
  • Knowledge
  • SLA
  • Service Catalog
• Workflow
• Form Design
• Onsite Experience Must
• Glide record and Jelly Scripting experience
• CMDB (not just LDAP but scripting experience)
  • Integration (Active Directory or LDAP or BMC Remedy or HPSM or SAP or Workday)
  • SOAP/REST
  • Certification: Sys Admin and Impl. Specialist
  • Any module other than IPCC is a must
    • HR Case Management and HR Knowledge Management
    • Asset Management
    • Software Asset Management
    • Contract Management
    • Service Catalog
    • Request Management
      
      

Nice to Have Skills:

ServiceNow CSM (Portal with Angular JS, Bootstrap, JQuery and CSS)

Full-Time

Makati City, Philippines

ProV International

JOB DESCRIPTION

• Software architecture and design
• Software development and testing
• Software debugging, support, maintenance, and improvement

SKILLS REQUIRED

• Minimum 5 years’ experience working on complex or similar projects (system platforms)
• Good Object-Oriented Programming (OOP) skills
• .Net Framework 4.5 or above
• C#
• Database development (SQL), SQL Server 2012 or above
• Web API
• Angular JS
• Good verbal and written  English communication
• SKILLS PREFERRED
• Functional Programming
• Git, TeamCity
• Experience with test-driven development (TDD)
• Experience with Object-Relational Mapping (ORM)  technologies (e.g. Entity Framework, NHibernate, LINQ to SQL)

• Location: Makati
• Work Schedule: Regular day shift