What kind of services does your company need? The answer might depend on several factors. These may include the size of your company, the skills of your employees and the skill gap you’re trying to fill, cost constraints or the overall business goals you have.
When we further dissect it, typically, a company has two choices when it comes to information technology (IT) service types: shared services and managed IT services. So, what is shared services? What are managed services? And what is the difference between the two? In this article, we discuss.
Shared services is usually referred to a business model that helps leverage most-used resources across different departments in an organization. This is typically done by identifying and noting most used and critical services. These services are then pumped with resources and funding and divided into requirements for each individual department. Essentially, shared services lead to the formation of internal service provider departments. They help ‘share’ the resources with the rest of the company. These internal service providers are also responsible for achieving KPIs, keeping cost in check, and assuring quality services.
Managed IT services usually refers to outsourcing of various IT functions to a third-party contractor. In a managed services business model, the managed service provider (MSP) is responsible for all the technology decisions, in alignment with pre-decided business goals by you. An MSP usually works in remote arrangements to monitor and manage a client’s IT infrastructure (servers, machines, mobile devices) or end-user applications using SaaS or PaaS models.
Depending on the kind of industry you work in, the kind of work you need, your size, your scaling plans, etc., you might choose either managed services or shared services based on your needs. Here, we list a few key considerations to keep in mind when evaluating shared services and managed services options for your company.
If you feel like managed IT services can be of benefit to your company over shared services, take our FREE Consultation today! As an MNC managed IT service provider, ProV managed services help streamline your IT departments and increase overall efficiency for internal processes that boost your bottom-line.