How to Use Data to Identify Field Service Opportunities and Challenges
Many bytes of data are created each day, and that pace is only accelerating with over 97% of organizations investing in big data. How do we ensure we are collecting and the right data and how do we harness this data to improve field service? What are the key metrics that matter in service? What KPIs should we track? How do we extract the data we need to predict the future of our field service organizations?